Customer Terms of Service

These Customer Terms of Service (the "Terms") govern your access to and use of the Datareel platform and related services (collectively, the "Service") provided by Datareel Inc. ("Datareel," "we," "us," or "our").

By creating an account, accessing our platform, or using any of our services, you agree to be bound by these Terms. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.

1. Our Services

Datareel enables businesses to create and manage AI-powered personalized videos for their customers. These videos may be generated using text prompts, media uploads, templates, and dynamic data.

You are responsible for ensuring all input materials (e.g., names, scripts, data files) are accurate and legally permitted for use.

2. User Accounts

To access the Service, you must create an account. You agree to:

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  Provide accurate and complete information;
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  Keep your login credentials secure;
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  Notify us immediately of any unauthorized use of your account.

You are solely responsible for all activity under your account, including content generated by or on behalf of your organization.

3. Your Content & Data

3.1 Ownership

You retain all rights to any materials, data, or assets ("Customer Content") you upload or input into the Service.

We do not claim ownership over Customer Content, but you grant us a limited license to use it solely for the purpose of delivering and improving the Service.

3.2 Responsibility

You are solely responsible for:

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  Ensuring your content complies with all applicable laws and third-party rights;
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  Obtaining necessary consents for any personal data you process;
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  Not using our service to generate unlawful, defamatory, or misleading content.

We reserve the right to remove or restrict access to content that violates these Terms.

4. License and Restrictions

We grant you a non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes.

You may not:

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  Reverse engineer, copy, or resell the platform;
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  Use it to create competing products;
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  Upload malicious code or interfere with system integrity;
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  Use generated videos in any way that misleads, impersonates, or exploits individuals.

5. Fees and Billing

Unless otherwise agreed in writing:

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  Fees are specified at the time of subscription or purchase;
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  Payment obligations are non-cancellable and non-refundable;
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  Subscriptions renew automatically unless canceled prior to the renewal date.

Failure to pay may result in suspension or termination of your access.

6. Intellectual Property

All intellectual property in and to the Service (excluding Customer Content) is owned by or licensed to Datareel. This includes, but is not limited to, our software, designs, algorithms, and templates.

No rights are granted except as expressly stated in these Terms.

7. Confidentiality

Each party agrees to keep confidential all non-public information disclosed in connection with the use of the Service and to use it solely as permitted under these Terms.

8. Termination

You may terminate your account at any time via your dashboard or by written notice.

We may suspend or terminate access to the Service if:

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  You breach these Terms;
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  You misuse the platform;
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  It is required for legal or security reasons.

Upon termination, your access to the platform and any stored content may be deleted after a grace period.

9. Disclaimers

The Service is provided "as-is" and "as available", without warranties of any kind. We do not guarantee that the output (personalized videos) will meet specific outcomes or be error-free.

To the extent permitted by law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the fullest extent permitted by law:

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  We are not liable for indirect, incidental, special, or consequential damages;
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  Our total liability for any claim arising out of or relating to the Service will not exceed the amount paid by you in the 12 months prior to the event giving rise to the claim.

11. Data Protection

We process personal data in accordance with our Privacy Policy. You are responsible for ensuring compliance with applicable data privacy laws when using our Service, particularly when uploading customer data.

We may act as a data processor, and you as the data controller, depending on how our Service is used.

12. Third-Party Services

Our platform may integrate with third-party services. We are not responsible for their actions, content, or data practices. You use such services at your own risk.

13. Modifications to the Terms

We may update these Terms periodically to reflect changes in law, our services, or business practices. We will notify you of any material changes. Continued use of the Service after the changes become effective constitutes your acceptance.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of California, USA. Any disputes shall be resolved in the courts located in San Francisco, California, unless otherwise mutually agreed.